Refund policy

Return and refund policy
We have a 30 day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.

Starting a return
To start a return, open a live chat on any page of the store. The chat will guide you through it and log your request. Do not send anything back before your return has been requested and confirmed, as items returned without a confirmed request cannot be accepted.
Once your return is confirmed, we will send you instructions on how and where to send your package.

Your first return is free. For any return after that, the cost of return shipping is for your account.

Damaged, defective, or wrong items
Inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, start a live chat straight away so we can assess it and put it right. Issues raised promptly are the easiest to resolve.

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is confirmed, place a new order for the replacement. If you need a different size, start a live chat and we will talk you through it.

Non-returnable items
We cannot accept returns on gift cards. Everything in our range is returnable within the window, provided it meets the condition above.

Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, the refund goes back to your original payment method. Please allow up to 10 business days for it to process, and note that your bank may take additional time to reflect it.

If more than 15 business days have passed since your return was approved and you have not seen the refund, start a live chat and we will follow it up.