Support · LFA Studios
Questions, answered.
Shipping, sizing, returns, and everything in between. Search below, or browse by section. If you can't find it, our chat is on every page.
Rates · Dispatch · Tracking
Shipping & Delivery
Where do you ship?
We ship across South Africa. We do not ship internationally yet.
How much is shipping?
Shipping is free on orders over R1,100. Orders under R1,100 carry a flat fee of R109. The exact rate is shown at checkout before you pay. See our Shipping Policy for full details.
When will my order be dispatched?
Orders are prepared and dispatched within 1 to 2 business days.
How long does delivery take?
Delivery time depends on where you are. We dispatch from Cape Town within 1 to 2 business days. From there, a courier typically takes 1 to 5 business days, quickest for local deliveries and longer for outlying regions. It is worth allowing a little extra, as national courier routes can occasionally run behind. Tracking is sent the moment your order ships, so you can follow it to your door.
How do I track my order?
Tracking details are sent to you when your order is dispatched. If you have not received tracking within a few business days of ordering, start a live chat and we will check on it.
Measurements · Fit · Sizing up
Sizing & Fit
How do I find my size?
Every product page has a size guide with the measurements for each size and how to measure yourself with a tape. You can also view the full Size Guide.
How does the shirt fit?
The shirt fits snug: flat over the chest and shoulders, and hugging the biceps at the sleeve. If you prefer a looser fit, it is best to size up.
How do the shorts fit?
The shorts run a 6 inch inseam (15 cm) in a 4-way stretch fabric, with enough room through the leg to squat without the shorts riding up. The waistband is elastic with an internal drawcord to secure the fit.
I am between sizes. Should I size up or down?
Size up. The Form-Frame fit is tapered, so if you carry size in your shoulders or chest, the larger size will sit better.
What size are the caps and socks?
The cap is one size with an adjustable rear buckle, fitting a head circumference of 54 to 62 cm. Socks are one size, UK 8 to 12.
30-day window · Exchanges · Refunds
Returns & Exchanges
What is your return policy?
We have a 30 day return policy. You have 30 days after receiving your item to request a return. The item must be unworn, unused, with tags, and in its original packaging, and you will need your order number or proof of purchase. Read the full Returns Policy.
How do I start a return?
Start a live chat on any page of the store. The chat guides you through it and logs your request. Please do not send anything back before your return has been requested and confirmed, as items returned without a confirmed request cannot be accepted.
Do I pay for return shipping?
Your first return is free. For any return after that, the cost of return shipping is for your account.
How do I exchange for a different size?
The fastest way is to return the item you have, and once the return is confirmed, place a new order for the size you want. If you need help choosing, start a live chat and we will talk you through it.
My item arrived damaged, defective, or wrong. What do I do?
Inspect your order when it arrives. If anything is not right, start a live chat straight away so we can assess it and put it right. Issues raised promptly are the easiest to resolve.
When will I get my refund?
Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, it goes back to your original payment method.
Is there anything I cannot return?
Gift cards cannot be returned. Everything else in the range is returnable within the window, provided it meets the condition above.
Payment · Checkout · Changes
Ordering & Payment
What payment methods can I use?
Payment is handled securely through Bobpay. You can pay with major credit and debit cards, including Visa and Mastercard, or with Apple Pay and Google Pay. Your full total, including shipping, is shown before you confirm.
Is checkout secure?
Yes. Payment is taken securely at checkout, and your total is shown in full before you pay.
Do I need an account to order?
No. You can check out as a guest. An account simply makes it easier to track orders and check out faster next time.
I did not get an order confirmation. Did my order go through?
If you are unsure whether an order was placed, start a live chat with your order number or the email you used, and we will check it for you.
Can I change or cancel my order after placing it?
We dispatch quickly, usually within 1 to 2 business days. If you need to change or cancel, start a live chat as soon as possible and we will do what we can before it leaves us.
Fabric · Branding · Care
Products & Care
What is LFA apparel made for?
LFA is technical training apparel, intentionally designed for the gym and refined for the rest of your day. The fabrics are chosen for movement, breathability, and how they hold up over time.
Does LFA brand its garments?
Yes, but the branding is deliberately minimal and tonal, toned down to sit with the fabric rather than stand out. The result reads clean and understated. Restraint is the point.
How should I care for my LFA gear?
Wash cold on a gentle cycle with similar colours, and do not bleach. Drying and ironing differ by piece, so follow the care icons on each product page and our Care Guide. Where ironing is allowed, use a cool iron and never iron directly over any print or tonal branding. Air drying keeps the fabric and the fit at their best.
What is the Odyssey Black Collection?
Odyssey Black is our first collection: a complete kit of four essentials in a single, considered black.
Cape Town · The brand · Contact
About LFA
Who is LFA?
LFA Studios is a mens technical training apparel brand from Cape Town, South Africa. We work as a design studio that makes fitness apparel: intentionally designed for the gym, refined for the rest of your life.
What does Live. Fit. Always. mean?
It is how we see fitness: not a phase or a season, but a standard you live by. Consistent, considered, part of the everyday.
What is the Tenth Project?
A portion of profit from every LFA order supports not-for-profit organisations. It is part of how the brand runs, not a campaign or an add-on.
How do I get in touch?
Every query is handled through live chat. Start one on any page of the store and we will help. If it needs a person, we follow up as soon as we can, typically within 1 to 2 days at most.
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